Job Description

Job Title: Technical Support Specialist I, Full-Time

Reports To: Chief Executive Officer

FLSA Status: Exempt

Location: Livonia, MI and Client Locations

Schedule: M-F, 8a-5p and on-call rotation

Job Summary

E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.

The IT Support Technician role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.

Detailed Responsibilities

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology

Position Requirements & Competencies

Network Understanding
Windows 10/11
Windows Server Understanding
Microsoft Office
Office 365
Mac OSX
Desktop/Laptop Support
Strong troubleshooting skills
Ability to work independently and collaboratively
Excellent communication and customer service skills
Technical aptitude and service skills
Utilize a ticketing system to document
Must have reliable and insured transportation with a clean driving record

Advancement opportunities are available for those interested in growing in the field, including IT Support Lead, and various other positions based on performance.