Job Description

Job Title: Technical Support Specialist I, Full-Time

Reports To: Chief Executive Officer

FLSA Status: Exempt

Location: Livonia, MI and Client Locations

Schedule: M-F, 8a-5p and on-call rotation

Job Summary

E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered.

The IT Support Technician role is the cornerstone of E & E Tech, being the first line of support any customer will encounter. The position requires a customer-centric mindset. The company is focused on providing an incredible customer experience, not just behind-the-scenes technology support. As a technician, you will be part of a team and collaborate regularly, while having a mix of hands-on, detail-oriented work. We do not apply band-aids at E & E Tech; we provide long-term solutions to our clients.

Detailed Responsibilities

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology

Position Requirements & Competencies

  • Network Understanding
  • Windows 10/11
  • Windows Server Understanding
  • Microsoft Office
  • Office 365
  • Mac OSX
  • Desktop/Laptop Support
  • Strong troubleshooting skills
  • Ability to work independently and collaboratively
  • Excellent communication and customer service skills
  • Technical aptitude and service skills
  • Utilize a ticketing system to document
  • Must have reliable and insured transportation with a clean driving record

Advancement opportunities are available for those interested in growing in the field, including IT Support Lead, and various other positions based on performance.